Money-Back Guarantee - Risk-Free Skincare | fjor

Three steps, and none of them involve photographing your face:

1. Buy as normal.

2. Give it a fair run. Our own testing puts the first measurable change at 14 to 28 days, so use it daily for at least a fortnight before you judge it.

3. If your skin hasn't settled the way you hoped, email support@fjor.life within 28 days of your order arriving, with your order number and a line about what happened. We'll refund you, and you keep the bottle.

No. Emailing support@fjor.life is enough. If you would rather write it down, you can use this form instead — but it is optional.

Yes. The guarantee covers your first order of a product, and a second shipment going out does not cancel it.

Most people start fjör on a subscription, so to be explicit: if you subscribe, your first delivery is covered for 28 days from the day it arrives. Later deliveries are not covered by the guarantee, but you can pause or cancel your subscription at any time from your account.

No, the shipping cost will not be refunded.

28 days from the day your order arrives. If you are a little past that, email us anyway — we would rather hear from you than have you give up on your skin.

No. Keep the bottle — we do not ask for returns on a guarantee claim.

If a product caused a reaction, please tell us what happened when you email. That is a safety matter and we want to know about it, but it does not change your refund.

We will refund the card you paid with, usually within 5 to 10 business days.

If you need to check the status of your refund, you can contact support@fjor.life.