Free shipping in the UK and international orders over £120

find answers to the most common questions right here

orders, returns, exchanges & billing
do you have discounts or promo codes that I can use for my order?
When you sign up for our newsletter here, you'll be updated with information on discount codes, upcoming launches, special edits from the founder and feel-good stories. We don't do discounts often, but when we do, they can be found in our newsletter.
can I use more than one promo code at a time?
Our systems can only handle one code per order. All our codes are available for a limited time only and may have geographic or timing restrictions. If you’re having any issues drop a note at

Please don't ruin the fun for others with any funny business, and respect our restrictions around discount codes. We reserve the right to change and remove offers/codes at any time without prior notice, in the event of suspected misuse.
do you have a subscription option?
We don't currently offer subcriptions, but if you love us enough to keep us perpetually stocked in your bathroom cabinet - email us at and we can see what we can do about it.
why fjör products?
We're proud of our ethos of creating remarkably simple products that are designed to restore confidence in your skin and simplify your everyday routine. Our products have been designed to focus on the health of your skin microbiome through our unique hydrolytic enzyme. We're here to work with - not against - your skin. Give our hydrolytic serum a try to see what we're talking about.
when is the next product launching?
We’re working on this as we speak, and we're excited to eventually share a curated roster of skincare heroes that champion remarkable simplicity and only the best active ingredients for your skin. Sign up to the newsletter here so you don’t miss what’s coming next.
have any more questions?
Don’t worry about sounding silly, sensitive, or awkward – we’re here for you and would love to hear from you. No question is ever too trivial: drop us a note at
are you hiring?
We’re always looking for passionate people to join our groovy and growing team. Introduce yourself over email at if you're interested in becoming part of the team.
does fjör collaborate with athletes/professionals/social media influencers/fans of the product?
If you’re interested in collaborating, we’d love to hear from you. Get in touch by emailing our team at with a few ideas on how you want to collaborate, and we’ll reach out if it’s a good fit.
how can I find out more information about a product?
Check out the product pages on our website to get a closer look at each product, including full ingredient lists and recommendations for use. If you have any additional queries, send us a message at
what skin types are fjör products suitable for?
Our products are clinically verified and formulated for all skin types, especially if you have sensitive skin or conditions like acne, eczema, or psoriasis. Our hydrating serum contains active ingredients to rebalance your skin’s microbiome and protect your skin barrier, whether you have existing skin concerns or not.
Is fjör cruelty free?
We love our furry friends, so we’re committed to being cruelty free. We don’t test on animals at any stage, from initial R&D to the finished product you enjoy.
can I sell fjör products on my own site?
When you purchase our products from our website or any official vendor, they are for your personal use only. By purchasing fjör products, you agree not to re-sell or re-distribute any products. If we have reason to believe that your order may not be for personal use, we reserve the right to reject or cancel your order. Again, don’t ruin the fun for others. If you love our products and want to stock our products officially, we’d love to chat. Get in touch with us at
do you use parabens. paraffins or petroleum in your products?
That’s a big no from us. We pride ourselves on being paraben, paraffin, and petroleum-free. We’re committed to formulating products with only the best clinically-proven active ingredients, and that means absolutely no synthetic alternatives.
can I use fjör with my retinol products?
We don’t believe in using retinol in our products, nor do we recommend the use of any retinols/retinoids whilst using fjör products. Retinol affects your skin barrier, making it more susceptible to long-term damage – especially when it comes to sun damage, pigmentation, pollution and other factors that could cause irritation. At fjör, we believe in improving the skin’s natural barrier and the microbiome with our unique enzyme-based products. Hence, we do not recommend using our products with any retinol-based products.
do the products contain fragrance?
All our products are fragrance free.
are the products vegan?
Our serum contains Type 1 collagen from a marine source, so our products are not 100% vegan.
how do I get the best use of the hydrolytic serum?
Our hydrolytic serum is filled with hydrating, powerful active ingredients in a science-backed formulation that works for all skin types. If you’re in the market for quicker results, feel free to use more generous doses of the serum twice a day. We believe that “less is more” when it comes to skincare (and most things in life), so we recommend stripping back your complicated skincare routine and letting our serum do its thing. If weather conditions are colder and drier where you are – we recommend applying up to 3-4 drops of the serum twice a day or combining the hydrolytic serum with a suitable moisturizer (we’re working on developing our own right now, and it will work seamlessly with fjör’s serum for your optimal, simplified routine).
can I use fjor if I have sensitive skin?
100%. We’re designed with sensitive skin in mind, and fjör will always be committed to providing effective and gentle ways to help sensitive/irritated skin through the clinically verified power of our hydrolytic enzyme. Everyone has different skin concerns and can react to things in different ways, and for that reason, we have minimized the number of ingredients in the product. Our packaging and website lists all ingredients, so please give those a read before using the product in case there’s anything you could be sensitive/allergic to. If you’re worried about anything, we recommend doing a quick patch test on the skin around the inner bicep area to double check that there’s nothing in the serum that you’re reacting to before applying it to your face.
what is the shelf life?
All fjör products have a shelf life of 2 years (1 year after opening). All cosmetic products include a symbol which signifies the ‘period after opening,’ known as the PAO symbol. You’ll recognise this as an open jar with a number and M alongside, signifying the number of months a product is good for after it is first opened. The product could be less efficient or potentially harmful to use after that point.
can I recycle the packaging?
Absolutely. The serum bottle is made from materials that are easy to recycle. For example, the hydrolytic serum bottle is made of glass, so once you’ve used up your serum, simply remove the glass pipette from the dropper, dispose of the dropper in plastic recycling, and place the glass bottle and pipette into clear glass recycling.
is it safe to use your products while I'm pregnant / nursing?
Based on the toxicology evaluation of the serum and stated intended use for adults, there are no precautions required for pregnant/nursing women who are using the product. However, we always recommend checking with your doctor before using any new products while pregnant or nursing.
how can I update my order?
If you’d like an update on your order and haven’t received anything from us via email yet, please send us a note at with your order number so we can investigate it for you.
how can I check the status of my order?
We’ll send you the information on order tracking and shipping status updates via email. If you have further questions, send us an email at
how can I cancel an order?
Please email us at and we can sort this out for you. Please note that our fulfilment partner is rather efficient, so the sooner you can let us know, the better.
how do I place a return or exchange?
Please drop us a note at with your order number and the products you would like to exchange or return, and we’ll guide you through the returns process. If you were unhappy with the product, we’d love to hear your feedback as well.
where is my return slip?
Our deliveries don’t include return slips to save paper. If you want to return anything, send a note to us at and we’ll help you through the returns process.
what is your return policy?
All returns must be submitted to us and processed within 14 days of you receiving the order. If you are having any difficulties returning the item within 14 days, please reach out to
how long does it take to process a return?
Credit card refunds usually take around 5-10 business days to appear on your statement. If there’s any trouble, please contact us at
i’ve received the wrong product, what do I do?
If you've received the wrong item from us, we sincerely apologize. Please contact us at and we’ll take care of it right away.
when will my credit card be charged?
Your credit card will be charged once your order is submitted and processed.
what forms of payment do you accept?
We currently only accept the following payment methods: Apple Pay, Visa, Mastercard, American Express and Klarna.
where does fjör ship to?
We currently ship worldwide excluding a few countries. Unfortunately, we aren't able to cover duties outside of the UK and EU. Additionally, we will be not able to ship to a few countries as listed below:

Belarus, Russia, Ukraine, and Afghanistan
how much and how long will my fjör package take to arrive?
estimated Shipping Time
No matter which shipping method you choose, we’ll send a tracking number so you can track your package's journey and keep up to date on shipping times.

Standard Tracked (2-3 business days): FREE

EU + Worldwide
Orders over £120: FREE
EU Tracked (2-3 business days): £5
Worldwide Tracked (5-15 business days): £10
will I be charged Duties?
All UK and EU orders will not have any duties upon delivery. All international orders will not have duties included in the shipping cost; this will have to be done upon arrival at local customs by the customer. We are working on improving this experience - bear with us!
I’m having problems with the tracking.
We apologize for that! Sometimes, our carrier can take up to 1-2 business days to register your shipment status. If your tracking number isn’t updating, please reach out to us as soon as you can via and we can look into that for you.
how can I edit my shipping address?
If your order is shipping to an incorrect address, please email with the correct address and we’ll see what we can do – but be quick! We only have a small window of time to amend orders, as our logistics team is extremely efficient.